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- Business Strategy and Analysis
- Business Workbench
Conflict Management Skills
Work place conflicts tend to persist and fester. To avoid them, usually tends to make matters worse. In all areas of life, good communication and emotional intelligence, keeping your head and considering and being respectful of the other party, leads to the most successful conflict resolution and enterprise health. Whether dealing with an employee or co-owner dispute, investor issues or employee interpersonal problems, open communication and sticking to company policy usually leads to the most forthright solution to the problem.
Conflict is not necessarily bad. Properly managed, the resolution of conflicting viewpoints can be highly beneficial. Conflict is the root of change and allows people to learn and grow and make better decisions. It stimulates curiosity and imagination. Upon resolution, a more cohesive and effective group effort can go forward with greater group understand and awareness. To understand how to use conflict for your benefit, read Using Group Conflict to Improve your Project.
That said, conflict within a value-added project committee or the board room of an operating business will not only divert attention away from important business issues but can also affect critical decisions relating to the viability of the business. However, conflict is a daily reality for everyone. Some conflict is relatively minor and easy to handle. Others are greater in magnitude and require a strategy for successful resolution or they will create constant tension and lasting enmity. Knowing how to manage and resolve conflict is important for the overall success of the business. To resolve conflicts in your group, read Resolving Conflicts between Business Associates.
There are other times when individuals in your group may be under stress, which causes them to become emotional. If you have this issue, Techniques for Dealing with Difficult People can help you through this period.
Family Business Tensions: The Good and the Not So Good provides you with a video/audio presentation on learning to work with creative and distracting tensions to strengthen your family business.
Managing Conflict in Family Business provides you with a video/audio presentation on insights to manage conflict.
For more information on this topic, see the links listed below of articles posted on related Web sites.
- Mind Tools Conflict Resolution - Team management and leadership skills for changing workplace challenges.
- Very Well: Conflict Resolution Skills for Healthy Relationships - Five key awareness areas, essential to conflict resolution are discussed.
- Help Guide.Org: Conflict Resolution Skills: Building the Skills That Can Turn Conflicts into Opportunities - Very detailed understanding of conflict, ways to resolve situations, and a look at dealing with workplace and interpersonal stress.
- Managing Conflict – North Dakota State University Extension -- Usually a disagreement is not resolved until we take charge and deal with it.
- Coping with Criticism - University of Florida Extension -- We can learn how to live through criticism without being devastated. We might even make it work to our advantage.
- Focus on Interests: Conflict and Collaboration – University of Nevada Extension -- Resolving conflict requires that stakeholders focus on their interests in the issue.
- Managing Conflict – Kansas State University Extension -- Interpersonal conflict is suppressed in favor of group harmony. Suppressing conflict only drives it underground to reappear later in some more destructive form.
- Understanding Conflict in the Workplace – University of Florida Extension -- Understanding conflict and how it can be used for effective resolution strategies is important for effective communication and productivity in the workplace.
Links checked September 2016.